Shipping policy

Shipping Policy

At ICASE HUB, we aim to process and deliver your orders safely and as quickly as possible.

Order Processing

Orders are usually processed and dispatched within 1–2 business days after order confirmation.
Orders placed on weekends or public holidays may be processed on the next business day.
You will receive order and shipping updates through the contact details provided during checkout.

Delivery Time

Estimated delivery time is 3–7 business days after dispatch.
Delivery time may vary depending on your location, courier partner, weather conditions, holidays, or other unforeseen circumstances.
Remote or difficult-to-service locations may require additional delivery time.

Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your order.

Any free-shipping offer will be applicable only according to the terms mentioned in the respective offer.

Cash on Delivery (COD)

COD may be available for selected locations.

ICASE HUB may contact you to confirm your COD order before dispatch.

Order Tracking

Once your order has been dispatched, tracking details may be shared with you through SMS, WhatsApp, Email, or other available communication methods.

You can use the tracking details to check your shipment status.

Delivery Issues

Please ensure that the delivery address and phone number provided during checkout are correct.

ICASE HUB is not responsible for delays caused by incorrect address details, unavailable recipients, courier issues, natural events, or circumstances beyond our reasonable control.

If you receive a damaged or incorrect product, please contact us within 48 hours of delivery. Please refer to our Return & Refund Policy for further details.