Refund policy

Return & Refund Policy

At ICASE HUB, we want you to be satisfied with your purchase. Please read our Return & Refund Policy before placing an order.

Returns & Replacements

We accept return or replacement requests only in the following cases:

You received a damaged or defective product.
You received the wrong product, iPhone model, or colour.
The product received is significantly different from what you ordered.

Please contact us within 48 hours of delivery to request a return or replacement.

Unboxing Video Required

A clear, continuous unboxing video from the moment the sealed package is opened is required for claims related to damaged, defective, missing, or incorrect products.

Claims without a valid unboxing video may not be accepted.

Change of Mind

Returns or refunds are not accepted for change of mind, dislike of colour/design, or ordering the wrong iPhone model by mistake.

Please confirm your iPhone model before placing your order.

Return Condition

The product must be unused and returned in its original condition with the original packaging and accessories, if applicable.

Refunds

Once the returned product is received and inspected, approved refunds will be processed to the original payment method or another agreed payment method.

Shipping charges, if any, are non-refundable unless the return is due to an error from ICASE HUB.